Evisu Reviews

Don't bother with buying from evisu.com
Unless you pay attention to their returns policy, one would assume that you'd be able to return any items to a uk address right? No! You'd need to spend a minium of £35 to return it to an address in Hong Kong. This is despite them sending goods from a uk warehouse. (asking for their returns process and payment for their returns label takes at least a few days of email exchanges as they seem to only respond to your email once a day). What a joke. The time and risk associated with returning goods to another country is beyond dumb. Anyway, buy with care!

Some of the items from them are great. Sizing is a bit off. I recently bought 2 pairs of jeans. Once worn it was evident that the material is cheap denim which stretch’s as the day goes on and I look like I’ve s**t myself by the end of the day. Not impressed at all after paying all that money for them. And now worn cannot be returned.

I recently bought a jacket from the previous season from Evisu. They kept the jacket in stock even though it was no longer listed in the main section of the site, which I was really pleased with. My package arrived on time and they even let me change my address promptly after I wrote a type in the street name.

They let me buy an item, messed up my shipping address about 3 times, and then cancelled and refunded my order a few days later because it was "out of stock". It was in stock when I purchased the item. I feel cheated by Evisu and they wasted a ton of my time having to verify my shipping address. When I purchased the item, it was "low in stock", not out of stock. Evisu support SUCKS, and the Evisu store sucks for letting me buy an item that was in stock and then cancelling my order.

Measurements of jeans are off. Shipment comes from Hong Kong, I had to pay for the shipping to HK to make an exchange. Ridiculous.

I bought a lot of items from their online shop, quick delivery in UK, excellently packed - fair prices for quality, product is superb! I had to do a couple of exchanges, which wasn't the easiest of processes/experiences, but CS team were helpful. Worth the little pain for the items I wanted ;)

Awful delivery! You will end up spending a whole lot more if you deliver to the UK. Not only did I pay a delivery charge but also a customs release charge of upwards £100 when contacted Evisu (expect 4 days for a response) they pointed me in the delivery section on the .com website. Small print! You should inform customers once order placed at checkout. I will not be spending anymore 1000s on this brand. Stay away!

Have bought Evisu jeans for the last decade and love them. Recently ordered a pair from them and there was a stocking issue, thought I was going to end up with a disappointing experience. Let's just say the outcome was way better than I could ever have expected. Shaun in customer service was exemplary and Evisu are a shinning example of what a large company is capable of when they dedicate themselves to fantastic customer service.

I can only recommend the evisu.com shop if you are looking for new Evisu stuff. Fair prices, good service and fast shipment, what more can you wish of a webshop?